At Hostealo, we offer two support levels designed to meet different client needs, while always maintaining fast and high-quality service. The main difference between both plans lies in the available communication channels and the committed response times.
Basic Support is handled exclusively through the ticket system. During business days in Spain, the maximum committed response time is up to 4 hours. In practice, we aim to respond as quickly as possible and treat every request with the highest level of urgency, although this timeframe serves as our service reference.
Advanced Support is designed for clients who require more direct and immediate assistance. In addition to the ticket system, this plan allows contact with our technical team via live chat, WhatsApp, Telegram, and Discord. During Spanish business hours, we are committed to providing an initial response within approximately 15 minutes.
An additional benefit of Advanced Support is that it includes availability during weekends and public holidays. During these periods, support remains active, although occasional delays may occur due to availability, without affecting the overall quality of the service.
Regardless of the chosen support plan, at Hostealo we handle all issues with professionalism and priority, aiming to provide fast and effective solutions.
