On October 30th, 2025, a global outage occurred in NeoProtect’s DDoS protection service, which temporarily affected connectivity in our New York, Madrid, and Frankfurt nodes.
Thanks to the quick response of our technical team, routing adjustments were implemented immediately, minimizing downtime. In most cases, the impact was so brief that many clients did not even notice any interruption.
All services are now fully operational, running under temporary routing configurations to ensure stability and continued DDoS protection:
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New York: currently routed through Gcore, with normal performance and stability.
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Madrid: temporarily routed through Gcore, showing slightly higher latency than usual.
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Frankfurt: also routed through Gcore, performing normally.
These are temporary adjustments while we continue developing our in-house Anti-DDoS solution. During this transition period, some temporary conditions may be observed:
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Speedtest results may not reflect normal performance due to alternate routing.
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The firewall management module is temporarily unavailable until the infrastructure stabilizes.
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ICMP (ping) traffic may be limited in certain locations, such as Spain, as part of stricter security measures put in place to prevent potential disruptions.
At the same time, we are actively working with several connectivity providers to accelerate the deployment of our in-house Anti-DDoS platform, which will offer greater independence, control, and resilience moving forward.
The incident originated after NeoProtect’s partnership with Datacamp/CDN77 was terminated, causing a global disruption of the Remote Shield service.
We sincerely appreciate your patience, understanding, and trust as we continue to strengthen our infrastructure to provide an even more stable, secure, and independent network.
